Returns & Exchange (Online & In-store)
If you are dissatisfied with your purchase please advise us in writing within 5 business days of receipt of the item you have purchased, including the order number and the reasons why you are dissatisfied with the item.
In the situation where the item you receive is faulty or not what you ordered, you are entitled to a refund or exchange. In the case of refunds, please allow 3-5 business days for the refund to be processed.
In the situation where you are dissatisfied with your purchase for any reason other than a faulty or incorrect item, you may exchange it within 2 weeks of purchase. All shipping costs to return the item to Harbour Emporium for inspection, are to be covered by the customer, as are the costs associated with dispatch of the replacement item. All items returned to Harbour Emporium for exchange must be intact and in a saleable condition. Harbour Emporium reserves the right not to accept a return or exchange if this is not deemed to be the case.
All sale items are ineligible for refund, exchange or credit.
If returning the item instore you may exchange it within 2 weeks of purchase or a credit note for the total amount of the sale will be issued. Credit notes are valid for 1 year from the date of issue.